[SOLVED] Soul Dossier PC Crashing, Freezing, and Black Screen Issues

The developer and publisher GSQ Games has officially released Soul Dossier, and the game has everything you could wish for in this RPG simulation game. However, many PC gamers have reported that occasional crashes and black screen problems ruin the gaming experience.

If you are one of the actors dealing with these problems, don’t worry because we are here to give you some general solutions to solve these problems.

Start of activity

To start troubleshooting, you need to familiarize yourself with the requirements of the Soul Dossier system. Make sure your computer is powerful enough to handle the game. Below are the system requirements for the Soul folder.

Minimum requirements

OS : Windows 7, Windows 8.1, Windows 10.
Processor: Intel Core i3-4170 / AMD FX-8120
Memory: 6 GB RAM
Graphs : GeForce GTX 750ti 1GB or AMD HD 6950 1GB

Recommended requirements

OS : Windows 7, Windows 8.1, Windows 10.
Processor: Intel Core i5-6600K / AMD Ryzen 5 1600
Memory: 8 GB RAM
Graphs : NVIDIA GeForce GTX 960 2GB or AMD Radeon R7 370 2GB

If your PC is below the recommended configuration, you must upgrade it immediately to play Soul Dossier. For players who meet at least the minimum system requirements, but still have similar problems with Soul, here are some suggestions.

Recommended corrections

Check the integrity of the game
Updating the computer driver
Stop source destruction software
Deactivate or disable the antivirus kit

Checking the integrity of steam evacuation

If a game crashes on Soul Dossier, you must first check the integrity of the game. This process helps to repair the damaged or missing files that cause the game Soul Dossier to crash. Below are the steps to do this:

Open Steam and click on the Library tab.
Locate the Soul Folder icon on the left and right click on it.
Select Properties and click on the Local Files tab.
In this section, click on Verify Game File Integrity…….

Wait until the check is completed and see if the problem has been solved. If not, proceed to the next step.

PC driver update

Another reason why you get a black screen and random gambling accidents when you play Soul Dossier is that your drivers are overtaken. Below are download links to get the latest official drivers for your computer.

Resource-sharing software

You probably have a lot of software installed on your computer. Some of these programmes constantly consume resources, which can lead to the failure of Soul Dossier. We strongly recommend that you close all applications that you do not use while playing Soul Dossier.

The most popular applications that consume a lot of background information are Media Player, Chrome Browser and many others. You can close these applications by closing them with Task Manager.

Temporarily exclude or disable antivirus

Another reason why Soul Dossier keeps crashing on your PC is your antivirus. Antivirus companies generally update their software to improve security. It is possible that the executable file of the core directory (.exe) is marked as a virus.

When you download Folder of Souls from an official site like Steam, we are 100% sure that the game files are safe. So you need to exclude the .exe from the soul directory and see if the problem is solved.

And that’s it for this Troubleshooting Guide to the Soul File. We hope the above method has helped you. If you have any other suggestions, please feel free to let us know by leaving a comment below.